How can I deactivate my account?

To deactivate your account, please contact our Customer Support team via Live Chat or email. Our team will assist you with the account deactivation process.

For more information, please visit the Responsible Gaming section in your profile.

Important Notes

I'm unable to log in to my account. What is the issue?

Double-check that the username, email address, and PIN you entered are correct. The PIN is case-sensitive, so make sure Caps Lock is turned off.

If you have recently changed your PIN and are unable to access your account, try clearing your browser's cookies and cache or logging in using a different browser.

If you continue to experience login issues, please contact our Customer Support team for assistance. To help us resolve your issue more quickly, please include a screenshot of the error message with your support request.

Important Notes

Why am I not able to open an account?

You may not be able to create an account if:

• Your country or region is included in our Restricted Jurisdictions list. For more information, please refer to our General Terms & Conditions.
• You have previously registered an account with us.
• You are under 18 years of age.

If you are unsure whether you already have an existing account, please contact our Customer Support team. You can reach us via Live Chat or email at [email protected].

Important Notes

I forgot my password, how can I recover it?

Click the Forgot Password button and enter the email address registered to your account in the pop-up window. A password reset email will be sent to your registered email address.

If you do not receive the email, please contact our Customer Support team for assistance. Our team will help you regain access to your account.

Important Notes

What documents are required for account verification?

We may request the following documents:

• Valid Identity Document – Must be clearly legible and not expired.
• Proof of Residence – Must be issued within the last 3 to 6 months, depending on your account review requirements.
• Proof of Ownership of Payment Methods – Documents verifying ownership of your registered payment methods.
• Transaction History (Bank / E-wallet / Credit Card Statements) – Typically covering activity from the last 1 to 3 months, depending on the review requirements.

Note: This list is not exhaustive and may vary based on your account verification process.

Important Notes

Can I have more than one registered account?

Players can have only one account on our site. Any additional account created by the same person will be considered a duplicate account and may be closed at our discretion. For more information, please refer to our General Terms & Conditions regarding duplicate accounts.

Important Notes

I forgot my user name/registered email address. What should I do?

Please contact us via Live Chat or email, and one of our Customer Support representatives will assist you by sending you a reminder.

Important Notes

How can I upload documents?

To upload your documents for verification, log in to your account and navigate to your Profile. Then, open the Verification section and follow the on-screen instructions to upload your documents.

Alternatively, you may attach the required documents to an email and send them to our KYC Department.

Important Notes

How can I update my personal information?

Please contact Customer Support with the correct information and the reason for the requested change. We will review your request and get back to you as soon as possible.

Important Notes

How long does account verification take?

Once we receive all the requested documents in full, account verification is typically completed within 24 to 48 hours. However, depending on the complexity of the review or if additional checks are required, the process may take longer.

If any further information or documentation is needed, we will contact you promptly to avoid unnecessary delays.

Important Notes

How can I reopen my account?

If you wish to reopen your account, please contact Customer Support via Live Chat or Email for assistance.

Important Notes

Why is account verification needed?

Account verification ensures the security and integrity of your account. Verifying documents can also help secure the player's account from unauthorized access and ensure that all transactions are legitimate.

Important Notes

Are there any restrictions/limitations that can be applied on my account until verification is completed?

Yes. Deposits and/or withdrawals may be blocked until the verification process is fully completed. In case the account verification would be needed, you will receive a pop-up notification via website.

Important Notes

What if I don’t have the required documents?

Please contact our Customer Support team and let us know which documents you cannot provide and why. We will evaluate the case and inform you of any possible alternatives.

Important Notes

I’m having trouble uploading my documents. What should I do?

Contact our Customer Support team and provide a screenshot of the error you're encountering so we can assist you further.

Important Notes

Do I need to contact support after uploading documents?

No. Once your documents are uploaded successfully, their status will automatically update to “Under review” on the website.

Important Notes

Why were my documents rejected?

Documents may be rejected for the following reasons:

• Issued outside the accepted period (e.g., bank statements or proof of address that do not meet the required date range).
• Modified or not in the original format.
• Expired identity documents.
• Poor image quality (e.g., blurry, overexposed, or filtered images).
• Damaged or incomplete documents.
• Scanned or screenshot copies (if original document photos are required).

Important Notes